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Le Cordon Bleu Australia provides students with avenues to make complaints or appeals about matters that concern them. This guide helps explain the processes for complaints and appeals and gives some tips about how to present your issues so that they can be clearly and fully understood.

The first step is to determine whether you want to make a complaint or an appeal.

Complaint or Appeal?

You may make a complaint when you have a problem, issue, grievance or concern about anything – including a person, the services Le Cordon Bleu Australia provides, the conduct of our staff or your course.

You may make an appeal when you want to dispute a decision Le Cordon Bleu Australia has made, for example a change to your enrolment or a refusal of a request.

You can make a complaint or appeal in relation to Le Cordon Bleu Australia and/or its delivery partners.

Guide to Complaints & Appeals