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Study with us no matter where in the world you are.

Learn the business research skills needed to acquire, process and analyse information to support business decision-making; explore the essentials of risk and contingency management including crisis planning & organisational measures; learn about service quality management & the service delivery process; understand hospitality project design & fundamental project management processes.


Supported Online Learning

This program is delivered in an pre-recorded (asynchronous) format where a dedicated lecturer facilitates learning each week. Students can review the lecture at a time that suits and are guided through weekly activities, readings and course materials to achieve the learning outcomes. Live (synchronous) sessions are organised as needed, and lecturers adopt a highly personalised coaching approach. This format of learning is suitable for students who are independent learners and require a high degree of flexibility.

All required resources, including textbooks, for selected units are provided within each class on the learning platform. Students also have access to a range of academic skills supporting resources, academic databases for research and are also invited to program-wide drop-in sessions and socials during the term.


Potential Careers

Potential career paths and employment prospects include working in a variety of different positions in general management, customer experience management, crisis response management, risk analysis and management, business development and project management.

Certificate Details & How to Apply

  • Term Dates and How to Apply


    Full price AU$13,860 for Australian students OR AU$16,648 for International students. 30% scholarships available. 


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  • Scholarships

    30% Scholarship:

    30% scholarships available for domestic and international students. Students must enrol in at least one subject to be eligible. FEE-HELP is available with this offer, for eligible domestic students.


  • Course Structure (4 Units)

    Course learning outcomes may be assessed via submission of a range of assessment tasks including problem-solving exercises, online tests and examinations, reports, research assignments and group projects.

    1. Research for Business Decision-Making:
    This unit aims to provide students with an understanding of the range of concepts and techniques associated with both qualitative and quantitative methods of research that assist business decision-making. Student will be introduced to evaluating appropriate methods of doing particular types of research and will apply some of these techniques in activities and projects. The major objective of this unit is to equip students to identify, discuss and formulate a business research problem, including the selection and application of appropriate research approaches and methods of inquiry, and to present their results in such a way as to add value to organisational planning and operations.

    2. Risk and Contingency Management:
    Risk Management of organisations is about minimising adversity and maximising the probability that business can continue to operate in periods of unavoidable adversity. This unit examines the definitions, contexts, and theoretical frameworks relating to crisis and risk management. Through conceptual and case material, students analyse key aspects of risk management such as foundation principles, the differences between strategic and tactical risk, and emerging issues in risk management. Students will conduct a risk and vulnerability analysis on an organisation, an industry sector, or tourism destination, and develop critical insights into emerging issues and concepts in crisis management.

    3. Service Quality Management:
    Service quality management is the process of managing the quality of services delivered to customers according to their expectations. It assesses how well a service has been given in order to identify problems and correct them to increase customer satisfaction. This unit examines how to strategically manage a service orientated organisation to ensure effective quality management and the delivery of service excellence. Participants will evaluate contemporary hospitality-related consumer behaviour and the implications for changing guest expectations in a global context. Students will analyse new consumer behaviour models, including the characteristics of internet consumers, and the internet’s role in shaping hotel guest expectations.

    4. Successful Hospitality Project Design:
    The aim of this unit is to provide a learning experience that will introduce the fundamental processes and structures for initiating and planning projects in the hotel and hospitality industry. Students will explore various aspects of designing a hospitality-related product or service, drawing on a broad spectrum of project management techniques, business planning skills and knowledge, strategic thinking principles and analytical skills. Students will learn the importance of situational understanding within a design and business context, with the emphasis on balancing functionality, budgetary constraints, quality and aesthetics. Students will create a simulated strategic project, including activities and resources scheduling, timeline and milestone indicators, financial budgeting and risk minimisation contingencies.

  • Accredited Qualification & Pathways

    At successful completion of an online higher education course you will receive an AQF accredited Le Cordon Bleu Australia certificate.

    Successful completion of an online Graduate Certificate may provide advanced standing into a range of Postgraduate programmes offered by Higher Education providers including Le Cordon Bleu’s Master of International Hospitality Management.

  • FEE-HELP & Payment Options

    FEE-HELP: Available to domestic students. Check your eligibility for FEE-HELP here.

    FLEXIBLE PAYMENT OPTIONS AVAILABLE: Payment per unit available. To find out more, please speak to one of our friendly representatives.

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