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Understand the strategic management of a service organisation to ensure effective quality management; create a Business Plan for a hospitality concept to understand how to design and present a case for a business investment; examine methodologies to meet guest requirements; explore features of the hospitality sector in the context of international markets & operations.


Supported Online Learning

This program is delivered in an pre-recorded (asynchronous) format where a dedicated lecturer facilitates learning each week. Students can review the lecture at a time that suits and are guided through weekly activities, readings and course materials to achieve the learning outcomes. Live (synchronous) sessions are organised as needed, and lecturers adopt a highly personalised coaching approach. This format of learning is suitable for students who are independent learners and require a high degree of flexibility.

All required resources, including textbooks, for selected units are provided within each class on the learning platform. Students also have access to a range of academic skills supporting resources, academic databases for research and are also invited to program-wide drop-in sessions and socials during the term.


Potential Careers

Potential career paths and employment prospects include working in a variety of different positions in hotel management and administration, human resources, quality control, sales and marketing, rooms division, restaurant management, event management or resort management.

Certificate Details & How to Apply

  • Term Dates and How to Apply


    Full price AU$13,860 for Australian students OR AU$16,648 for International students. 30% scholarships available. 



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  • Scholarships

    30% Scholarship:

    30% scholarships available for domestic and international students. Students must enrol in at least one subject to be eligible. FEE-HELP is available with this offer, for eligible domestic students.

  • Course Structure (4 Units)

    Course learning outcomes may be assessed via submission of a range of assessment tasks including problem-solving exercises, online tests and examinations, reports, research assignments and group projects.

    1. Service Quality Management:
    Service quality management is the process of managing the quality of services delivered to customers according to their expectations. It assesses how well a service has been given in order to identify problems and correct them to increase customer satisfaction. This unit examines how to strategically manage a service orientated organisation to ensure effective quality management and the delivery of service excellence. Participants will evaluate contemporary hospitality-related consumer behaviour and the implications for changing guest expectations in a global context. Students will analyse new consumer behaviour models, including the characteristics of internet consumers, and the internet’s role in shaping hotel guest expectations.

    2. Managing Hospitality in the International Context:
    Hospitality takes many forms, from the micro- to the macro-level, from serving a coffee to offering accommodation and refuge. Whatever the type or form of hospitality, it invariably is based on cultural and institutional expectations and constraints. This unit analyses the contemporary hospitality sector in the context of international markets and operations. It explores key factors and trends that influence hospitality managers' decision-making and methods. Students will critically assess the forces of globalisation that impact the hospitality industry and examine the diverse managerial and leadership roles within the global hospitality industry.

    3. Applied Hospitality Management:
    This is a double unit that requires students to integrate various aspects of hospitality management and practice in scenario-based setting. Students will apply their hospitality management knowledge and skills within a simulation-based hospitality environment, making decisions from a senior executive perspective, demonstrating analytical and managerial skills in a strategic context. Students will be required to demonstrate situational understanding within holistic frameworks, and to demonstrate a capacity for creative as well as analytical judgment using simulation software.

  • Accredited Qualification & Pathways

    At successful completion of an online higher education course you will receive an AQF accredited Le Cordon Bleu Australia certificate.

    Successful completion of an online Graduate Certificate may provide advanced standing into a range of Postgraduate programmes offered by Higher Education providers including Le Cordon Bleu’s Master of International Hospitality Management.

  • FEE-HELP & Payment Options

    FEE-HELP: Available to domestic students. Check your eligibility for FEE-HELP here.

    FLEXIBLE PAYMENT OPTIONS AVAILABLE: Payment per unit available. To find out more, please speak to one of our friendly representatives.

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