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NEW online Graduate Certificate! Study with us no matter where in the world you are.

Understand the strategic management of a service organisation to ensure effective quality management; create a Business Plan for a hospitality concept to understand how to design and present a case for a business investment; examine methodologies to meet guest requirements; explore features of the hospitality sector in the context of international markets & operations.


Supported Online Learning

The programme will be accessed via our online learning platform offering interactive and supported learning from Le Cordon Bleu Australia expert lecturers. Students will access eBooks, academic databases and video conferencing tools. 24/7 Access to learning materials.


Potential Careers

Potential career paths and employment prospects include working in a variety of different positions in hotel management and administration, human resources, quality control, sales and marketing, rooms division, restaurant management, event management or resort management.

Certificate Details & How to Apply

  • Term Dates and How to Apply


    AU$13,724 for Australian students OR AU$6,862 with the 50% scholarship.

    AU$15,854 for International students OR AU$7,927 with the 50% scholarship.

    Term Dates & Prices

    Select a date
    Oct 19, 2020
    AUD 6,862.00
    Nov 16, 2020
    AUD 6,862.00
    Jan 20, 2021
    AUD 6,862.00
    Apr 14, 2021
    AUD 6,862.00
    Jul 7, 2021
    AUD 6,862.00
    Sep 29, 2021
    AUD 6,862.00
  • Course Structure (4 Units)

    Course learning outcomes may be assessed via submission of a range of assessment tasks including problem-solving exercises, online tests and examinations, reports, research assignments and group projects.

    1. Service Quality Management:
    Service quality management is the process of managing the quality of services delivered to customers according to their expectations. It assesses how well a service has been given in order to identify problems and correct them to increase customer satisfaction. This unit examines how to strategically manage a service orientated organisation to ensure effective quality management and the delivery of service excellence. Participants will evaluate contemporary hospitality-related consumer behaviour and the implications for changing guest expectations in a global context. Students will analyse new consumer behaviour models, including the characteristics of internet consumers, and the internet’s role in shaping hotel guest expectations.

    2. Managing Hospitality in the International Context:
    Hospitality takes many forms, from the micro- to the macro-level, from serving a coffee to offering accommodation and refuge. Whatever the type or form of hospitality, it invariably is based on cultural and institutional expectations and constraints. This unit analyses the contemporary hospitality sector in the context of international markets and operations. It explores key factors and trends that influence hospitality managers' decision-making and methods. Students will critically assess the forces of globalisation that impact the hospitality industry and examine the diverse managerial and leadership roles within the global hospitality industry.

    3. Applied Hospitality Management:
    This is a double unit that requires students to integrate various aspects of hospitality management and practice in scenario-based setting. Students will apply their hospitality management knowledge and skills within a simulation-based hospitality environment, making decisions from a senior executive perspective, demonstrating analytical and managerial skills in a strategic context. Students will be required to demonstrate situational understanding within holistic frameworks, and to demonstrate a capacity for creative as well as analytical judgment using simulation software.

  • Accredited Qualification & Pathways

    At successful completion of an online higher education course you will receive an AQF accredited Le Cordon Bleu Australia certificate.

    Successful completion of an online Graduate Certificate may provide advanced standing into a range of Postgraduate programmes offered by Higher Education providers including Le Cordon Bleu’s Master of International Hospitality Management.

  • 50% Scholarships

    All applicants who take at least one unit of a Higher Education Certificate in 2020 will receive a 50% Le Cordon Bleu Higher Education Certificate Scholarship for the duration of their Certificate studies, even if they are completed the following year. You can complete your Certificate studies at your own pace, but be guaranteed a full Scholarship if you commence in 2020.

  • FEE-HELP & Payment Options

    FEE-HELP: Available to domestic students. Check your eligibility for FEE-HELP here.

    FLEXIBLE PAYMENT OPTIONS AVAILABLE: Payment per unit available. To find out more, please speak to one of our friendly representatives.

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