Le Cordon Bleu Logo

Study with us no matter where in the world you are.

Discover the fundamentals of the international hotel and resort industries, corporate chains and global branding; explore leadership and management in action; understand service management as a strategy for delivering customer value; discover hospitality business law in the context of the Australian legal system as a framework for understanding legal obligations.


Supported Online Learning

This program offers a range of live (synchronous) and recorded (asynchronous) activities in its delivery. Students will join sessions and complete a range of activities each week on the learning platform, facilitated by a dedicated lecturer. If you are unable to attend, the session is recorded for you to review in your own time. We highly recommend students join all scheduled live sessions, where possible, to maximise your learning experience.

All required resources, including textbooks, for selected units are provided within each class on the learning platform. Students also have access to a range of academic skills supporting resources, academic databases for research and are also invited to program-wide drop-in sessions and socials during the term.


Potential Careers

Potential career paths and employment prospects include working in a variety of different positions in hotel management and administration, human resources, quality control, sales and marketing, rooms division, restaurant management, event management or resort management.

Certificate Details & How to Apply

  • Term Dates and How to Apply


    Full price AU$13,176 for Australian students

    Full price AU$14,252 for International students

    Sorry. The information is not available at the moment.
  • Course Structure (4 Units)

    Course learning outcomes may be assessed via submission of a range of assessment tasks including problem-solving exercises, online tests and examinations, reports, research assignments and group projects.

    1. International Hotels and Events:
    The purpose of this unit is to provide an overview of the international hotel sector, the role of the hotel departments, including their interrelationships; event management; and various types and uses of hotel business information systems.

    • Overview of the International Hotel and Resort Industries, Corporate Chains and Global Branding
    • Hotel and Resort Organisation, Design and Management
    • Major Profit Centres: Front of House Departments
    • Non-Profit Centres: Back of House Departments
    • Events: An Emerging Opportunity
    • Structure of the Conference and Exhibition Industry and the Hotel as a Stakeholder
    • Conference and Exhibition Operations within Hotels
    • Exhibitions and Events as a Component of a Hotel’s Conference and Exhibition Product and Service

    2. Leadership and Management in Action:

    The purpose of this unit is to enable students to be flexible and adaptive in their leadership style according to the needs of employees, the business and the situation at hand.

    • Leading and Managing in the Contemporary Hospitality Workplace
    • Organisational Culture and Workplace Diversity
    • The External Environment of Management
    • Strategic Management, Planning and Decision-Making
    • Organising and Controlling
    • Leading and Influencing
    • Managing and Motivating
    • Leading and Managing Change
    • Managing Groups and Teams
    • Leading and Managing in the Contemporary Hospitality Workplace

    3. Quality Service Management:

    The purpose of this unit is to develop in students an appreciation of quality and service excellence as a fundamental strategic orientation that delivers customer value and ensures superior performance and sustainable competitive advantage.

    • Introduction to Quality Services Management 
    • Customer Satisfaction and Service Quality
    • Managing Customer Relationships and Handling Customer Complaints
    • Consumer Behaviour
    • Crafting the Service Environment
    • Balancing Productive Capacity and Demand
    • Positioning Services in Competitive Markets
    • Developing Service Products
    • Managing the Customer Service Function

    4. Hospitality Business Law:

    The purpose of this unit is to provide students an overview of the legal system as a framework for the comprehension of legal obligations and responsibilities, tenders and service contracts, and common business situations that involve legal issues.

    • Introduction to the Australian Legal System 
    • Contract Law
    • Negligence, Civil Liability Legislation and Insurance
    • Innkeepers’ Doctrine and Liquor Licensing Law
    • Employment Law
    • Work Health and Safety (WHS) and Workers Compensation
    • Discrimination Laws, Workplace Bullying and Harassment
    • Part 1: Consumer Protection and Unfair Business Practices
    • Part 2: Consumer Protection and Restrictive Trade Practices
    • Business Structures and Principles of Agency
  • Accredited Qualification & Pathways

    At successful completion of an online higher education course you will receive an AQF accredited Le Cordon Bleu Australia certificate.

    Successful completion of an online certificate guarantees entry into all Le Cordon Bleu Australia Undergraduate and Postgraduate programmes and may act as a pathway to awards offered by other Higher Education Providers.

  • FEE-HELP & Payment Options

    FEE-HELP: Available to domestic students. Check your eligibility for FEE-HELP here.

    COMMONWEALTH SUPPORTED PLACES: A Commonwealth supported place (CSP) is a place at a university or higher education provider where the government pays part of your fees. This part is a subsidy, not a loan, and you don't have to pay it back. Check your eligibility for CSP here.

    FLEXIBLE PAYMENT OPTIONS AVAILABLE: Payment per unit available. To find out more, please speak to one of our friendly representatives.



Contact us for more information