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Study with us no matter where in the world you are.

Discover the fundamentals of the international hotel and resort industries, corporate chains and global branding; explore leadership and management in action; understand service management as a strategy for delivering customer value; discover hospitality business law in the context of the Australian legal system as a framework for understanding legal obligations.

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Supported Online Learning

This program offers a range of live (synchronous) and recorded (asynchronous) activities in its delivery. Students will join sessions and complete a range of activities each week on the learning platform, facilitated by a dedicated lecturer. If you are unable to attend, the session is recorded for you to review in your own time. We highly recommend students join all scheduled live sessions, where possible, to maximise your learning experience.

All required resources, including textbooks, for selected units are provided within each class on the learning platform. Students also have access to a range of academic skills supporting resources, academic databases for research and are also invited to program-wide drop-in sessions and socials during the term.

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Potential Careers

Potential career paths and employment prospects include working in a variety of different positions in hotel management and administration, human resources, quality control, sales and marketing, rooms division, restaurant management, event management or resort management.

Certificate Details & How to Apply

  • Term Dates and How to Apply

    TUITION FEE:

    AU$13,176 for Australian students OR $9,223.20 with the 30% scholarship.

    AU$14,252 for International students OR $9,976.40 with the 30% scholarship.

    Term Dates & Prices

    Select a date
    2021
    Jul 5, 2021
    AUD 13,176.00
    Sep 27, 2021
    AUD 13,176.00
  • Course Structure (4 Units)

    Course learning outcomes may be assessed via submission of a range of assessment tasks including problem-solving exercises, online tests and examinations, reports, research assignments and group projects.

    1. International Hotels and Events:
    The purpose of this unit is to provide an overview of the international hotel sector, the role of the hotel departments, including their interrelationships; event management; and various types and uses of hotel business information systems.

    • Overview of the International Hotel and Resort Industries, Corporate Chains and Global Branding
    • Hotel and Resort Organisation, Design and Management
    • Major Profit Centres: Front of House Departments
    • Non-Profit Centres: Back of House Departments
    • Events: An Emerging Opportunity
    • Structure of the Conference and Exhibition Industry and the Hotel as a Stakeholder
    • Conference and Exhibition Operations within Hotels
    • Exhibitions and Events as a Component of a Hotel’s Conference and Exhibition Product and Service

    2. Leadership and Management in Action:

    The purpose of this unit is to enable students to be flexible and adaptive in their leadership style according to the needs of employees, the business and the situation at hand.

    • Leading and Managing in the Contemporary Hospitality Workplace
    • Organisational Culture and Workplace Diversity
    • The External Environment of Management
    • Strategic Management, Planning and Decision-Making
    • Organising and Controlling
    • Leading and Influencing
    • Managing and Motivating
    • Leading and Managing Change
    • Managing Groups and Teams
    • Leading and Managing in the Contemporary Hospitality Workplace

    3. Quality Service Management:

    The purpose of this unit is to develop in students an appreciation of quality and service excellence as a fundamental strategic orientation that delivers customer value and ensures superior performance and sustainable competitive advantage.

    • Introduction to Quality Services Management 
    • Customer Satisfaction and Service Quality
    • Managing Customer Relationships and Handling Customer Complaints
    • Consumer Behaviour
    • Crafting the Service Environment
    • Balancing Productive Capacity and Demand
    • Positioning Services in Competitive Markets
    • Developing Service Products
    • Managing the Customer Service Function

    4. Hospitality Business Law:

    The purpose of this unit is to provide students an overview of the legal system as a framework for the comprehension of legal obligations and responsibilities, tenders and service contracts, and common business situations that involve legal issues.

    • Introduction to the Australian Legal System 
    • Contract Law
    • Negligence, Civil Liability Legislation and Insurance
    • Innkeepers’ Doctrine and Liquor Licensing Law
    • Employment Law
    • Work Health and Safety (WHS) and Workers Compensation
    • Discrimination Laws, Workplace Bullying and Harassment
    • Part 1: Consumer Protection and Unfair Business Practices
    • Part 2: Consumer Protection and Restrictive Trade Practices
    • Business Structures and Principles of Agency
  • Accredited Qualification & Pathways

    At successful completion of an online higher education course you will receive an AQF accredited Le Cordon Bleu Australia certificate.

    Successful completion of an online certificate guarantees entry into all Le Cordon Bleu Australia Undergraduate and Postgraduate programmes and may act as a pathway to awards offered by other Higher Education Providers.

  • Scholarships

    30% Scholarship:

    30% scholarships available for any course for January and April intakes. Students must enrol in at least one subject to be eligible. FEE-HELP is available with this offer.

     

  • FEE-HELP & Payment Options

    FEE-HELP: Available to domestic students. Check your eligibility for FEE-HELP here.

    FLEXIBLE PAYMENT OPTIONS AVAILABLE: Payment per unit available. To find out more, please speak to one of our friendly representatives.

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