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              Student Services Officer

              Le Cordon Bleu is the world's largest hospitality education institution, with 35 institutes in 20 countries, graduating in excess of 20,000 students annually. From the start-up of our first school in Paris in 1895, our commitment is to provide the world's best education dedicated to hospitality management, culinary arts and gastronomy.

              Main Role & Responsibilities

              Reporting directly to the Student Services Manager, the Student Services Officer mainly provides administrative support to the Student Services Manager and exemplary services to students on campus.

              The Student Services Officer is responsible for general and administrative services under the Student Services national charter, for Sydney based students, including addressing student requests in a timely and professional manner, referring students to appropriate services, processing student applications, maintaining student records and assisting in duties as designated by the Student Services Manager.

              The roles and responsibilities of this position is to the assist the Student Services Manager and the Student Services team in the following functions:

              Provide administrative student support services and sound customer service to students under the direction of the Student Services Manager, including:

              • maintaining student records via electronic, hardcopy filing systems and Student Management Systems (SMS)
              • attending to student queries (face-to-face, telephone or email correspondence)
              • assisting in student events, including Orientation, Graduation and other events, where required
              • providing information to support Finance staff in the recovery of student debt
              • assisting in the preparation and dispatching of academic documentation e.g., transcripts, letters, parchments and certificates as required
              • assisting the collation of student feedback, including surveys and student representative meeting (council) attendance
              • ensuring student requests and enquiries are answered within appropriate timeframe
              • preparing student letters as requested in accordance with Student Services procedures
              • assisting in issuing attendance and academic progress notices to students and maintenance of records and registers
              • archiving of student records including updating Alumni status on the SMS and archiving of physical student files
              • attending student meetings as required
              • reporting to Department of Immigration and Border Protection (DIBP) via PRISMS electronic system on student confirmation of enrolment, non-commencement, withdrawal and deferral under the direction of senior staff
              • collecting outstanding student data through various means (e.g. forms, enquiry etc.) to fulfil reporting requirements
              • assisting in the review and maintenance of procedure documents as necessary
              • Adhere to Company, State and Commonwealth legislations and requirements as an education provider to overseas students
              • Training junior or temporary staff as directed by the Student Services Manager
              • Any other duties as designated by the Registrar or the Student Services Manager

              Special Conditions

              Overtime may be required from time to time

              Essential

              Personal Attributes and Skills

              • Attention to detail
              • Ability to communicate professionally and effectively
              • Ability to work as part of a team as well as autonomously
              • Ability to work with people with diverse cultural and linguistic backgrounds
              • Excellent administrative, organisational and time management skills
              • Ability to adapt to a changing environment and priorities
              • Ability to commit to the principles and practices of good customer service and continuous improvement
              • Willingness to take initiative and personal responsibility
              • Competent in Microsoft Word, Excel, Access, Power Point and Outlook

              Qualification and Experience

              • Have previous experience in education and/or administrative roles
              • Experienced in dealing with international student matters
              • Experienced in working with student databases and systems 
              • Experienced in providing customer service

               Knowledge and Understanding

              • Knowledge of the ESOS Act and the National Code of Practice 2007
              • Understanding of customer focused services and continuous improvement principles
              • Understanding of compliance requirements with state and national accrediting organisations

              Desirable

              • Completion of Certification III in Business Administration or tertiary studies in business administration or management or similar
              • Experienced in the Provider Registration and International Student Management System (PRISMS) for various reporting to Department of Immigration and Border Protection (DIBP) and the Department of Education
              • Experienced in dealing with welfare issues and grievances
              • Experienced in coordinating events
              • Experienced in FEE-HELP, AVETMISS and any other legislative reporting
              • Demonstrated understanding of the hospitality, Vocational and Higher Education sectors

              Applications for this position close on Friday, 17 February 2017. For more information about this position please call Ashleigh Griffiths (Human Resources) on 08 8348 3014.

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