VU offers support to all its international students, as well as student services for all on-campus students, to ensure each individual has the best chance of achieving excellence. Each faculty of VU employs friendly, professional teaching staff who set time aside to assist students who have questions about teachings.

VU also has the following units dedicated to providing student support.

Victoria University International (VUI)

VUI is usually the first point of contact for international students. We have a large team of staff who will assist you with all aspects of studying at VU including:

• new applications
• visas
• Overseas Student Health Cover (OSHC)
• changing courses
• further study options
• support programs

Students can see staff in person at our Footscray Park Campus or at the City Flinders Campus in the centre of Melbourne. If VUI is unable to assist, students will be directed to somebody who can.

International Student Support (ISS)

ISS is a unit within VUI that is dedicated to providing support to international students from the time your accept your offer through to graduation.

We understand the challenges you face in adjusting to a new culture and environment. Our friendly team is here to make your study experience a positive one. ISS organises social events, such as the annual trip to the see a game of Australian Rules football, and provide students with up to date information that may affect their studies.

ISS provides you with the following services:

• Pre-Departure
  once you formally accept your offer you are sent a pre-departure pack from the ISS team
• Orientation
  an international orientation program and support during orientation. By attending orientation you will receive an orientation satchel that you can use during your studies
• Support
  ongoing personal and social support during your stay
• Visa Advice
  advice on visa renewal and assistance in dealing with government agencies
• Health Cover
  assistance and advice related to Overseas Student Health Cover
• Farewell Program
  farewell program titled 'Your Next Steps'
• VU Resources
  resources and assistance available through the following booklets:
  • Your Journey to VU
  • Arrive and Survive
  • Muslim Guide to Living in Melbourne and
  • Your Next Steps

For any further enquiries about ISS, please visit ISS website: www.vu.edu.au/facilities-and-services/advice-and-counselling/international-student-support

Find out about studying at VU and living in Melbourne: www.vu.edu.au/international-students/life-at-vu

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_{Last Updated 28 October 2009}